Privacy Policy

Comfybud ("we", "us", or "our") operates the Comfybud website (the "Site" or "Service"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our Site.

We value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect certain personal information when you interact with our Site, which we use to provide services and improve your experience. This information may include, but is not limited to, your name, email address, phone number, shipping and billing address, and payment information ("Personal Information").

Device Information

Examples of Personal Information: version of web browser, IP address, time zone, cookie information, sites/products viewed, search terms, and how you interact with the Site.
Purpose of Collection: To load the Site accurately for you, optimize our Site, and perform analytics to improve user experience.
Source of Collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.

Order Information

Examples of Personal Information: name, billing address, shipping address, payment information (Afterpay, and PayPal) but excluding credit card details, email address, and phone number.
Purpose of Collection: To process your order, arrange shipping, provide invoices, and offer you customer support.
Source of Collection: Collected from you when you place an order.
Disclosure for a Business Purpose: Shared with Shopify (our e-commerce platform), PayPal, AfterPay, and our shipping partners to fulfill your order.

Customer Support Information

Examples of Personal Information: name, email, order number, shipping address.
Purpose of Collection: To provide customer support.
Source of Collection: Collected from you when you contact us for assistance.
Disclosure for a Business Purpose: Shared with our customer support tools, such as Shogun Forms and Gmail.

Sharing Personal Information

We may share your personal information with trusted service providers to help us operate our business and provide services to you. Examples of third parties with whom we share your information include:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.
Payment Processors: We use PayPal and AfterPay for processing payments. You can read how PayPal uses your personal information here: PayPal Privacy Policy and AfterPay Privacy Policy here: AfterPay Privacy Policy.
Shipping Providers: We share necessary information with shipping providers to ensure timely delivery.

We may also share your personal information if required to comply with legal obligations, respond to subpoenas or other legal requests, or protect our rights.

Behavioural Advertising

We use personal information to provide you with targeted advertisements or marketing communications based on your interactions with our Site. We may use the following tools for this purpose:

Google Analytics: To help us understand how customers use our Site. You can opt out of Google Analytics here: Google Analytics Opt-Out.
Facebook and Google Ads: For targeted advertising on social media platforms. You can control your ad preferences on Facebook and Google.

For more information about targeted advertising, you can visit the Network Advertising Initiative: Understanding Online Advertising.

Using Personal Information

We use your personal information to provide our services, which include processing orders, delivering products, communicating with you, and offering promotions. We may also use your data to improve our website and customer service.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. If you request the deletion of your data, we will comply within a reasonable timeframe, subject to any legal or contractual obligations.

Cookies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to remember your preferences, provide analytics, and optimize the Site’s functionality.

For more information on how to manage cookies, please visit All About Cookies.

Do Not Track

Please note that we do not alter our data collection practices in response to “Do Not Track” signals, as there is no standard industry-wide implementation for such signals.

Your Privacy Rights in Australia

As a resident of Australia, you have the right to access, correct, or delete your personal information. If you would like to exercise these rights, please contact us at hello@comfybud.com.au. We will respond to your request within a reasonable timeframe.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit OAIC Privacy Complaints.

Data Security

We use commercially reasonable efforts to protect your personal information from unauthorized access or disclosure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will include the effective date. Please check back periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a complaint, please contact us at hello@comfybud.com.au.

Last updated: 22/04/2025