Terms and Conditions

Terms and Conditions

Introduction

Welcome to Comfybud ("we," "our," "us"). These Terms and Conditions ("T&Cs") govern your use of our website comfybud.com and your purchase of our products. By accessing the Site and/or purchasing from us, you agree to be bound by these T&Cs.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (including credit card information) may be transferred unencrypted and involve transmissions over various networks.

2. Products and Services

We offer C-shaped body pillows for sale. All descriptions of products and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We strive to display the colors and images of our products accurately, but we cannot guarantee that your computer monitor's display of any color will be accurate.

3. Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

4. Shipping and Delivery

We ship exclusively within Australia from Sydney, Australia. Orders are processed within 24-48 hours (excluding weekends and holidays). Standard shipping costs are currently free for all orders. We reserve the right to change the cost of shipping for any products at any time. Delivery times vary based on location. Once your order is shipped, you will receive a tracking number via email.

5. Returns and Refunds

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Customers are responsible for return shipping costs and ensuring the returns conditions are adhered to. To initiate a return, please contact us at hello@comfybud.com.

6. Privacy

Your submission of personal information through the store is governed by our Privacy Policy. By using the Site, you agree to the collection and use of information in accordance with this policy.

7. Intellectual Property

(a) Copyright: All Content contained on this Website is protected by Australian and international copyright laws. You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research, or study. If you do, you must not change the Content from how it appears on this site unless authorized by us and then only according to the conditions stipulated by us.

(b) Trademark Notice: This site and brand contains registered trademarks that are, unless shown otherwise, either owned or licensed by us and are protected under the laws of Australia and other countries. You must not use our trademarks without our prior written consent.

(c) Intellectual Property in Designs: This Website contains graphics and other visual representations of products protected by copyright and/or the Designs Act 2003 (Cth) and equivalent laws in other jurisdictions. We take active steps to protect our rights in our designs and strictly enforce these rights pursuant to the applicable laws.

8. Disclaimer

We have used our best endeavours to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. However, we do not represent or warrant the accuracy or completeness of the Content and do not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or the inability to use, the Site or our products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

10. Security

We do not guarantee the security of using this site or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy.

11. Third-Party Sites

The Website may contain hyperlinks to sites operated by third parties. We do not control these linked sites and are therefore not responsible for the content of those sites. Links are provided solely for your own convenience and our decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk.

12. Governing Law

By accessing the Website you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New South Wales, Australia, according to the laws in force in that State and subject to the application of any principle of conflict of laws inconsistent with this requirement. As this site can be accessed throughout Australia and overseas, we do not represent that the Content complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and responsibility, and are responsible for making sure you comply with all applicable laws in the place you are located.

13. Purchases and Payment

Customers must provide us with complete and accurate details when making purchases. We are not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer. All prices quoted are in Australian dollars (AUD) and include GST. Costs related to international orders are calculated using an integrated currency converter. We are not responsible for varying currency conversion rates charged by customers’ banks. Payment is processed through [Payment Processor]. Upon checkout, customers will be redirected to the [Payment Processor] website where they can select their payment method. Customers will receive an invoice confirming the order once we receive payment. Some orders may be subject to fraud checks by our staff, which means you may be required to provide additional identification to verify your transaction.

14. Discount Codes, Sales & Promotions

All discount codes are in AUD. Discount codes cannot be used in conjunction with any other offer. Discount codes cannot be used to purchase gift cards. See our Promotional Terms and Conditions for current Promotions, Discounts and Coupons.

15. Order Processing

Orders are processed on business days (Monday through Saturday) excluding public holidays in New South Wales, Australia. Customers are unable to amend or cancel orders once the order is placed. Customers will be provided with tracking numbers once orders are shipped out. In the event where a parcel is not claimed/refused by the receiver, the courier will attempt re-delivery. If the courier and/or our team is unable to arrange a re-delivery by the courier's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.

16. Fraud

We take every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 days, we reserve the right to cancel the order.

17. Cancellation

We reserve the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases. We are not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

18. Changes to T&Cs

We reserve the right to update, change, or replace any part of these T&Cs by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these T&Cs constitutes acceptance of those changes.

19. Contact Information

Questions about the T&Cs should be sent to us at hello@comfybud.com.

By using the Site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these T&Cs.